2 Replies Latest reply on May 26, 2020 10:16 PM by Shunsuke Koyama

    ESETFW disturbs start of Prep

    Shunsuke Koyama

      Prep cannot start when I do not turn off a fire wall of ESET Endpoint Security.

      There was not the change even if I added Tableau Prep Builder.2020.2.app and a repository by exception setting.

      Would you instruct a method to start Prep without turning off a fire wall of ESET?

       

      The error of the following URL is displayed. But the solution was not effective.

      https://kb.tableau.com/articles/issue/error-tableau-prep-stopped-running-because-an-underlying-process-stopped-unexpectedly-when-starting-tableau-prep?_ga=2.16997177.1073569636.1586829901-782204421.1585885205

       

      After turning off FW, and starting Prep, and capturing communication, a great many packets flowed to loopback address (127:0:0:1).

      They were interrupted when I turned on FW and drifted to loopback address of the IPv6 this time(:: 1).

      But it was not settled in it, and the indication said that it was not able to start.

      It was all the communication from a dynamic port to a dynamic port.

       

      I would appreciate your giving an advice.

       

      About my mac

      OS : 10.15.4 Catalina

      ESET : 6.8.400.0

      Tableau Prep Builder : 2019.1.5, 2020.1.3, both 2020.2.0 are impossible of start