I downloaded your file but found that your ArcGIS Server is probably inside your firewall. I get an error sayin could not access the WMS Server which is understandable. However, when I change the map background to Satellite, it loaded a gorgeous map using the Tableau OpenStreetMap and MapBox Servers. I was able to zoom in and out super fast, as I usually do in Tableau. I think it might be an issue with your ArcGIS Server configuration perhaps. Looks great to me.
Thanks for the reply.
Yes I know it's a problem with the ArcGIS server configuration. I don't have access to make changes to that. I can request help from my IT department on that, but I imagine there's very little I can change there. It's definitely not an issue with the workbook itself, which is essentially just some basic geographic data that I am using as an example.
I was wondering if there's any work-around someone could recommend, perhaps by exporting the map from the WMS server to a TMS file, making changes to certain parameters and importing it back into Tableau.
I also looked into the link you sent, which only applies to Tableau 2019.4+. I'm running 2019.3 and am only able to request an upgrade through my organization's IT department. So that solution won't work in the short term.
Thanks so much,