How long after the refresh finishes do you open the workbook? Or do you have the workbook open at the time the refresh finishes and it has not updated?
For example if I have a workbook open and then the refresh happens a few minutes after that, the data may not update for me unless I refresh my browser or hit the "refresh" button. Is this what is happening for you?
Thank you for your attention. I always open my workbook at 9 AM even though extract refresh is usually finished at around 8:10 AM, just to make sure everything is done.