3 Replies Latest reply on Feb 17, 2020 2:34 PM by Heyward Drummond

    High CPU load on Tableau Server

    Jan-Vidar Rykhus
      Hi, 
      We are experiencing high CPU load on our Tableau server even though everything seems to be ok. We are running on version 2018.2.
      Then i came across this link: https://kb.tableau.com/articles/issue/high-cpu-consumption-for-solr

      Has anyone experienced the same with their Tableau server and has someone experience with whether this patch helps?

       

      Best regards

      Jan-Vidar

        • 1. Re: High CPU load on Tableau Server
          Matt Coles

          Hey Jan-Vidar, you'll need to get more information to determine what the best steps to take are. I would recommend using a tool to collect performance data on your host(s) over time that includes tracking on process-level resource consumption. There's TabMon, or you could use the Resource Monitoring Tool included with the Server Management add-on, or you could do old-school PerfMon counters. Once you know what process is using up your resources you'll have a much better idea of what to do. I would not recommend deploying patches unless you are very confident they will solve your issue--and for that, you need data.

          • 2. Re: High CPU load on Tableau Server
            PURU VENKAT

            Jan-Vidar,

             

            If you are using 2018.2.0, we had similar issues going on. Then we did lot of Load Runner & TabJolt testing and we worked with Tableau also then we came to know that that specific version had lot of issues which were fixed in the latest versions like 2019.3.x .

             

            Hope that helps and good luck

             

            Thanks.

            • 3. Re: High CPU load on Tableau Server
              Heyward Drummond

              Tableau Support can assist with any issues with your server. I suggest entering a support ticket so they can take a look. If you are an enterprise customer, I'd also involve your Tableau Sales Team as they have tools to help diagnose issues.