To troubleshoot this issue, it will be better to start with Tableau Desktop (more less configuration).
When trying to connect to the Web Data Connector "Survey Monkey", do you have an error message ?
Is your web data connector hosted on a Web Server ? If the URL of your Web Data connector is "confidential", it might be easier to open a support case.
Related article : Web Data Connector - Tableau
I have trying other why to connect and the problem is that when I upload to my Tableau Server it doesnt refresh.
Reading a Little, the solution that I found in different forums , its that i need to connect to Tableau Bridge , but when I try that show me an error.
And when I try to go to the side online.tableau.com I cant enter ….so I dont know what to do now :S