It's hard to say, but one suggestion may be to reboot all 3 nodes and see if this helps. Also, have a look at each of the windows event viewers to see if it shows any useful info.
Hi Jeff Strauss,
Thanks i can see the below errors in Event viewer. what should i've to do now?.. Please suggest
it seems like something is awry with your gateway service. Did you try a reboot?
Yes i've done with reboot still no luck. i can't access tsm UI/cli. not sure how to overcome this issue.
In additional 2 nodes i've all 3 services started and they are running fine.
Can you open a support case?
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When going on TSM Web UI, what's the state of the different process ? https://yourTableauServer:8850
1. Is any hosts were running out of space ?
If yes, have a look to the following article : Tableau Server in Error/Degraded State after Running out of Hard Drive Space or Increasing Drive Space
2. On Windows Server, go to "services", and check if all Tableau Server services are started.
3. Check the host entry (in the windows hosts file) and the IP Address of the machine are the same.
Otherwise as Jeff recommended, it's maybe better to open a support case.
Thanks!! unknowingly someone has enabled the firewall. After disabling the firewall issue was resolved
Now i'm facing another issue...In Additional Node2 when i enter
> tsm status -v
Could not connect to TSM Controller at '<node name>:8850'.
The error "Could not connect to TSM Controller at '<node name>:8850'." could be related to different issues :
1. If the hostname of the server has been changed (Most of the time, and could be confirmed in "tsm.log" file).
Quick explanation: When installing Tableau Server, a TSM SSL Certificate will be generated. No change could be made manually on this Certificate. If the hostname changed, it will not match anymore the "hostname" from your TSM Controller SSL Certificate, and the connection to TSM could not be made anymore.
a. Use the previous hostname
b. A reinstallation of Tableau Server will be necessary to recreate a new TSM Controller SSL Certificate (unfortunately there is no other way at the moment).
2. If the TSM Controller SSL certificate's expired (Mostly Tableau Server 10.5.x on Linux)
a. Open a command prompt as administrator and move to the Gateway/Apache folder of your Tableau Server, you should found the "OpenSSL" tool.
To check if the certificate expired, run the following command :
openssl s_client -connect servername:8850
echo | openssl s_client -connect servername:8850 2>/dev/null | openssl x509 -noout -dates
3. Check if the port 8850 is not blocked in the firewall :
in a command prompt: telnet localhost 8850
If it's not blocked, you should received : "Connected to localhost"
4. Check if all Tableau Server services are started (See my previous message)
5. You can also have a look in "tsm.log" file for the root cause, the default location is : C:\Users\<user>\.tableau\tsm