6 Replies Latest reply on Oct 10, 2019 1:09 PM by Karthik Vaidhinathan

    unable to filter after around 15-20 minutes of idle time - Javascript API

    Akshar Jamgaonkar

      Hello All,

       

      I am using the javascript api & trusted authentication and see the behaviour that after around 20 minutes of idle time if I come back to the dashboard page in my application, I am no longer able to click and filter on the dashboard.

       

      I see a lot of 500 errors on the javascript console, i am using chrome.

       

      https://mydomain/vizql/w/onea/v/nam1/sessions/F2CF85C62BCC4-1:0/commands/tabsrv/render-tooltip-server 403 (Forbidden)

      https://mydomain/vizql/w/nam1/v/onea/sessions/F2CF85C62BCC4-1:0/commands/tabdoc/hit-test-scene 403 (Forbidden)

       

      Not sure if session is timing out as the session idle time setting on tableau server is 240 minutes.

       

      I have a meta tag for refresh after 30 minutes, so once the page refreshes everything works again, but again a an idle time or more than 20 minutes the filtering stops working.

       

      Is there any other setting related to sessions that i need to check?

       

      What do i need to do to fix this, any help in this would be great, Thanks.