2 Replies Latest reply on May 16, 2019 2:40 PM by Jeff Strauss

    Custom Logo not present via Tableau Mobile / Off Internal Network

    Tony Meier

      We recently upgraded our Tableau Server from 10.5 to 2019.1.  We applied a custom logo using tsm customize -logo filepathhere and tsm pending-changes apply , restarted the server and can now see the logo as expected on a desktop web browser or Tableau Mobile while on our internal network.

       

      However, when accessing our server via an external connection or Tableau Mobile on LTE, we get the default Tableau logo.  Any ideas what is happening here?