4 Replies Latest reply on Apr 17, 2019 10:57 PM by Motoyuki Sano

Slow map on windows server

Motoyuki Sano Apr 15, 2019 5:26 PM

I'm using Tableau server 2019.1.1 on windows server 2016.

What is happening is that;

I click the sheet with a map included with the sample workbook "Superstore" ,

1. published without any change, it took 30-35 seconds to view the map.

2. published after background map set to offline, it only took couple of seconds.

Q1:

I can access to the "Miami or Havana" map by using IE on the server.

Can I say proxy settings are OK? Or do I need to check something else?

Q2:

the "mapsBroker" service is down. and can:'t start.

Is this relate to the issue above?

Q3:

How can I restart the entire service(s) without restarting the server itself?

It looks too many Tableau processes and I have no idea how I can

handle them (e.g. stopping/starting order ...)

Does anyone have idea?

Suggestions and comments are welcome.

If I need extra information, please let me know

Thanks in advance.

1. Re: Slow map on windows server

Toby Erkson Apr 16, 2019 9:28 AM (in response to Motoyuki Sano)

Offline maps will always load faster because they are local to the TS (Tableau Server), there isn't a need to go out to the internet to get them like the online maps.

Delays to getting online maps could be due to your network.

I don't know about the mapsBroker, you may need to contact Tableau Support.
Like Show 0 Likes(0)

Actions
2. Re: Slow map on windows server

Motoyuki Sano Apr 16, 2019 4:54 PM (in response to Toby Erkson)

Toby:

Thanks for your reply.
After reading your comments, I'm having the other question.

Q4: "Showing (maybe local) maps after waiting 30 seconds"
is the correct behavior if the server can't reach (timed out)
to the map server?

Anyway, I will ask to Tableau support.
Again, thanks a lot.:

Regards,
Like Show 0 Likes(0)

Actions
3. Re: Slow map on windows server

Toby Erkson Apr 17, 2019 6:06 AM (in response to Motoyuki Sano)

Q4: No. While that is a good idea , that is not what will happen . If the report is supposed to show online maps then the TS will only try to show them.
Like Show 0 Likes(0)

Actions
4. Re: Slow map on windows server

Motoyuki Sano Apr 17, 2019 10:57 PM (in response to Toby Erkson)

Thanks Toby.

Q4:
OK. "Timed out" is not the answer, unfortunately.
I'm still seeking what is happening ...

And, I:d better ask Tableau to implement. ;-)
Like Show 1 Likes(1)

Actions

Tableau Community Forums