We are a 1 week old Tableau (2019.1) user. We are also a 10+ year Filemaker (17) user. Our underlying goal for several years has been to decentralize our operations so that we as a corporation are completely cloud based. We were brought to the Tableau product through recommendations from multiple Filemaker consultants. After taking a look at the Tableau site and trial we committed (albeit at a very small starting footprint) to use this great product.
The concept we envisioned was simple, at least so we thought. We have our main (Filemaker 17) database hosted online (Filemaker Cloud). We chose to purchase Tableau Creator with the Tableau Online option. Again, these decisions were based on the desire to not have any requirements of 'local' hardware to support our business. The concept was to create data connections in Tableau Online that used FM Cloud as the source, set those to update periodically then build our worksheets, dashboards and stories.
To begin our 14 day trial we downloaded Desktop. Fairly quickly we were able to create data sources using the web data connector (WDC) developed by Filemaker. Updating the data was done manually and doing so we could see how powerful Tableau really is. Then (still during the trial) we published our worksheet (with the data source embedded) to Tableau Online so we could try to schedule updates. So far this has never worked.
During the trial there was no real customer support other than from the 'account manager' (read 'sales person') that was unable to provide basic answers, rather we were given an endless list of links to documents and YT clips that described how to use specific tools. There was never anything that would guide us through the concept scenario we were/are trying to put in place. Now, between the 14 day trial and the time we've invested in the last week we have the better part of a month invested in this product with nothing of much value to show. The last communication I had from my account rep was to use Tableau Prep to automate the data feed but as far as I can tell that tool 1) has to run on a local resource (or I suppose a VM somewhere offsite) and 2) you cannot create a WDC data source using Prep. The other suggestion was to have him put us in touch with a "vetted third party partner". Does Tableau not support their own product?
Has anyone been able to successfully implement Tableau Online in the fashion I'm describing?
NOTE: I will be cross posting this discussion in the Filemaker Community.