10 Replies Latest reply on May 3, 2019 10:58 AM by Stephen Ferrari

    Tableau Online Refresh Failure with AWS Athena

    Thomas Spicer

      We have been troubleshooting Tableau Online refresh errors. Until recently a scheduled (or manual) refresh would not result in an error. As of this morning (4 AM scheduled), this issue started to occur with Tableau Online. No changes have been made on the AWS side, same user creds, IAM policy...

       

      Affected data source Embedded in workbook Error message Connectionless Failure (status code = 10000, com.tableausoftware.jdbc.TableauJDBCException: Error reading metadata for prepared query: SELECT * FROM ( xxxxx_athena.xxx_xxxx_view ) "xxx_xxx_view" LIMIT 0 Method Connection.prepareStatement is not yet implemented Unable to connect to the Amazon Athena server "athena.us-east-1.amazonaws.com". Check that the server is running and that you have access privileges to the requested database. ) Time of failed refresh 2019-02-13 12:10:18 UTC-05:00 (Eastern Standard Time) Last successful refresh 2019-02-13 11:44:05 UTC-05:00 (Eastern Standard Time) Suggested action Check the Data Connection page for necessary updates to an access token or embedded credentials.

      The last scheduled refresh we had was at 3 PM yesterday (2/12)

       

      What we did was refreshed locally and then republished the report. The local refresh worked, so we can pushing to the server with that local refresh. However, attempting a scheduled or manual a refresh on Tableau Online does not.

       

      Did the latest Tableau Online release break something?