Ashwini,

Here is a little trick to add marks where there is no data.

Just create a table calc  index()  and put it on the detail shelf.

When computing the index,  Tableau will add marks where there is no data,  and you will not need  to  lookup you measures.

Note, this trick only works with specific combination of dimensions on Rows and Columns  and I don't know the exact rules, but it your case it works.

Now regarding the Total, by default when computing the Total,  Tableau does not simply Sums the value of each cell of the row,  it computes the measure without taking into account the granularity of the row,  so your logic  if value = x  is computed only once using all the records of the context for the specific owner.

You can change that, by right-clicking each green pill , and selecting  Total using SUM  instead of Automatic.

For Compliance I used Total using AVG, which is probably what you want since it is a ratio.

Also, if you look back at your sheet,  since your measures where Table calculations, the options for Total was limited to Automatic, since the other options only works on simple aggregation measures.

Michel