3 Replies Latest reply on Feb 1, 2019 10:38 AM by Bert Franse

    Can't sign on to Tableau on new macbook w/ restore from time machine

    Bert Franse

      Hi all - hope you can help me.

      I have a student license for Tableau and have worked with this tool now for 4 weeks, without issues.

      I have recently bought a new macbook and have successfully moved all content from my old machine (data and programmes, etc) to my new machine using a backup from my time capsule / time machine.

      Everything works fine, except for Tableau. I cant get passed the start up. It treats me as a new customer and asks me to sign up (again!) for a trial license and/or provide a license key. I tried both but get the same error message : "There was an unexpected error while trying to repair Trusted Storage."

       

      Any ideas suggestions on how to solve this?

      I am using Tableau 2018.3.