Suggestions are welcome!!!
This sounds a little tricky, I would recommend raising a ticket with tech support so they can step through the log files etc.
Could you please post back to let us know how you get on?
Indeed,we are checking with tableau support team. I will update this thread post resolution.
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To troubleshoot above issue, please carry out the following steps on your Tableau Desktop host machine:
1) If installing latest Java does not resolve the issue, download an older version of the JDBC driver from
2) Move the downloaded .jar file to C:\Program Files\Tableau\Drivers
3) Remove any other Athena JDBC drivers in the same folder.
Thank you Tableau Support for quick resolution:)
Glad to hear it's resolved, Aji