11 Replies Latest reply on Jan 11, 2019 4:06 AM by Ciara Brennan

    An error occurred on the server while generating the backup of Tableau Server v2018.2.

    Akram Syed

      While i was performing full backup from the command line, this issue was occurred. tried multiple ways like by disabling SSL and skipping data base integrity check. No luck ... .


      I used these commands.


      tsm maintenance backup -f test.tsbak -d

      tsm maintenance backup -f test.tsbak -d -k


      Lines Copied from the command prompt:


      C:\Program Files\Tableau\Tableau Server\packages>tsm maintenance backup -f test.tsbak -d

      Logging in as user 'XXXXXXX' since no --username flag was given.


      Job id is '10', timeout is 1440 minutes.

      7% - Starting the Active Repository instance.

      15% - Waiting for the Active Repository to start.

      23% - Installing backup services.

      30% - Gathering disk space information from all nodes.

      38% - Checking if sufficient disk space is available on all nodes.

      46% - Stopping the Active Repository if necessary.

      53% - Waiting for the Active Repository to stop if necessary.

      61% - Uninstalling backup services.

      An error occurred on the server generating the backup.



      See 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\tabadmincontroller\t

      abadmincontroller-*.log' on Tableau Server nodes running the Administration Cont

      roller process for server log information.


      Error from the log file:


      ERROR com.tableausoftware.tabadmin.webapp.asyncjobs.AsyncJobService - Error running job 10 of type GenerateBackupJob

      java.lang.RuntimeException: Failed to prevent global extract reaping.

      at com.tableausoftware.tabadmin.webapp.asyncjobs.GenerateBackupJob.preventReapExtracts(GenerateBackupJob.java:480)

      at com.tableausoftware.tabadmin.webapp.asyncjobs.GenerateBackupJob.generateAndCompressBackupWithReapingPaused(GenerateBackupJob.java:271)

      at com.tableausoftware.tabadmin.webapp.asyncjobs.GenerateBackupJob.run(GenerateBackupJob.java:223)

      at com.tableausoftware.tabadmin.webapp.asyncjobs.AsyncJobService.lambda$runJob$1(AsyncJobService.java:202)

      at java.util.concurrent.FutureTask.run(FutureTask.java:266)

      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

      at java.lang.Thread.run(Thread.java:748)


      Please suggest me to resolve this issue.


      Thanks in advance.