This is not a solution but a suggestion, try restarting the machine first, else uninstall 2018.3 and re-install it. If nothing works your best bet would be to open a support case.
Here are a few suggestions.
1. Is your laptop super old and doesn't meet the minimum specs? All Technical Specifications | Tableau Software
2. Did you install with admin rights on your laptop?
3. Can you look in the Tableau Desktop logs for any related errors? Usual location is: C:\Users\your_user_name\Documents\My Tableau Repository\Logs
Thanks Jeff and Shivaram -
I've tried restarting, uninstalling and reinstalling, etc.. I'll give that one more shot though. Going through the logs, I only see info level logging, and nothing particularly interesting, minus a spot for 'crash-reporting' with a correlation id (guid). Probably a red herring since it's at the info level.
I'm surprised other folks haven't been running into this (at least from my searching). The laptop is last year's model and definitely meets all the specs. I still have 10.5 installed which works just fine. Bizarre. I'll let you guys know via this thread if I find the solution. Thanks again!
One more idea to try is to navigate via command line to where tableau.exe runs at. Then open it up with debug mode turned on and then see if anything useful appears in the logs.
This command has worked with earlier versions of Tableau, I haven't tried it yet with 2018.3
Hello Scott, you're not alone. I have 8 other desktop versions which all work fine as well. 2018.3 has the same issue you're encountering. I'm using an OEM version. I did have another developer at my company install it and his is working fine. Maybe a dll version issue? If I get it working I'll write back.
A similar thing is happening to me today. I am using the 2019.4 Tableau desktop version. After the latest update the app is crashing and is unable to open up. Does someone know what to do??
I would suggest this. Uninstall all versions, then go into the directory and delete the Tableau folder completely. Then backup your "My Tableau Repository" to some other location, then delete the original folder and all files. If comfortable using regedit, you can go in and search repeatedly for tableau and delete any that come up. Then reboot. Reinstall. See if that fixed it. Then you can copy the workbooks created in your backed up My Tableau Repository to the new one.
I suspect a corruption in that folder or a corrupt registry.
Of course, this applies to Windows when discussing registry. On the Mac, you simply do all the steps except a registry edit.
Of course, regedit can be dangerous and if you are not skilled in using it, you can wreck your Windows OS.