This may occur if the JMX port is disabled (this is the default configuration). You can enable it with the following commands:
tsm configuration set -k service.jmx_enabled -v true
tsm pending-changes apply
This assumes you have an maintenance window for a brief outage. Please let me know if this does not resolve the issue.
I am facing similar situation. I am in process of configuring Tabjolt getting the above error and enabled JMX in the tableau server. However it is not allowing to login to TSM.
In the login domain name I tried with following options 1. TSM Login URL, 2. Tableau server name.
Please let know if there any other settings I am missing. Tableau server is running in windows.
Can you confirm if you are able to log into the TSM web ui?
Following that, check workgroup.yml, found in the config folder for processes (e.g., \data\tabsvc\config\vizqlserver_0.20182.18.0926.2120\workgroup.yml). Confirm that the change to the JMX port appears as follows:
There should be no quotes around it, which could happen if the value is enclosed when the tsm configuration set command is run.
Please let me know if the above settings are in line with expectations.
Many Thanks for the update.
I was never able to access TSM outside the Tableau server. Always get the site cant be reached error. So I always access it with in the primary Tableau server.
Checked the JMX port, it appears as required. Attached the screenshot.
Is there any settings I am missing out.
If you are unable to access TSM from a web browser outside of the initial node, then there is a bigger issue that needs to be addressed, as it should be accessible from anywhere within the network. What you've described clearly falls within the scope of Support so I suggest you open a case with Tableau Technical Support to resolve the TSM access issue, and once that's resolved, you might find that it's accessible with the TabJolt client.