4 Replies Latest reply on Nov 20, 2018 6:21 PM by Hari Ankem

    Upgrading Tableau Server from Perpetual key to Subscription key

    Michelle cai

      Hi All,

       

      I have installed tableau server version 10.5. In the meantime, some perpetual licenses have been activated. There are more than 20 users in tableau server.

      However, i want to convert perpetual licenses to subscription licenses.

      Below is my idea:

      • Stop the tableau server by command
      • Deactivated perpetual licenses
      • Activated subscription licenses

      But, the exist user will be changed to unlicensed when i deactivate the perpetual licenses. So i can't login the tableau server by server admin account even though i will activate subscription licenses later.

       

      Have anyone face it?

      It would be very appreciated if anyone can tell me  how should i do. Thanks.

       

      Best regards,

      Michelle