0 Replies Latest reply on Nov 8, 2018 8:19 PM by ivan tay

    Identity store Configuration Error: External identity store was unreachable. The external store is either down or Tableau Server is unable to establish a connection.

    ivan tay

      Hi All,

       

      I'm currently facing an issue with configuring tableau server with AD, I'm passing the codes below in a JSON file and trying to import it with the commands:

      tsm settings import -f path-to-file.json

      However, I'm receiving the error: Identity store Configuration Error: External identity store was unreachable. The external store is either down or Tableau Server is unable to establish a connection. I've opened a ticket and still unable to get it solve. I've looked at the different articles on the tableau sites and still am unable to find a solution for it.

       

      {

      "configEntities":{

      "identityStore": {

              "_type": "identityStoreType",

              "type": "activedirectory",

              "domain": "MYdomainname",

              "nickname": "",

              "hostname": "ldap-server",

              "sslPort": "636",

              "bind": "simple",

              "username": "myusername",

              "password": "mynetworkpassword"

       

              }

        }