2 Replies Latest reply on Oct 31, 2018 11:08 AM by Jeremy Bengel

    Count Function - Calculated Field of a Dimension

    Jeremy Bengel

      Hello,

       

      I am a fairly new Tableau 10.5 user and need some help with the COUNT calculation. I am trying to show 2 different graphs on one chart. One graph will be a monthly total for # of calls to the helpdesk. The 2nd graph will be for a particular subset of those calls filtered by a specific type. I am attempting to created a calculated field titled "caller inquiry"

       

      The formula I have so far is COUNT ([KM Title] = 'Caller wants to know the status of a ticket')

       

      KM Title is a defined field in my excel file.

      Caller wants to know the status of a ticket is a category for helpdesk calls.

       

      When I drag this calculated field into the row field its showing ALL calls and not just the subset titled "Caller wants to know the status of a ticket"

       

      Any help is very much appreciated.

       

      -Jeremy