Here is the KB article on the same
Published: 25 Aug 2017
Last Modified Date:
20 Jul 2018
When attempting to sign in to Tableau Online from Tableau Desktop, the following error occurs:
This user account is not active. For help, contact your Tableau Online Administrator.
- Tableau Online
- Tableau Desktop
- If you have a Tableau Online subscription, work with your Tableau Online Administrator to have a site role assigned so you can log in.
- If you have a Tableau Online trial, this error indicates that your trial has expired. Speak to your Tableau account representative for more information.
Your user account is not set up as a licensed user. or the Tableau Online trial site has expired and is no longer accessible for login.
If you are not satisfied with above then you can directly contact the Tableau support team here
Support Case | Tableau Software (they will surely get back to you)
Please mark the answer as CORRECT & HELPFUL if it helps you so that it can help others as well
Thank you for your reply!
Since I am a student, my professor has provided us with the activation key through which I am able to log in and activate into Tableau account. This is gonna end by December 31st, 2018, so, I do not see the activation/trial version as any kind of problem here.
I would really appreciate if you can guide me about how and where do I speak with my Tableau account representative?
Call directory here , please do call as per your location
I have seen Ciara who is a Tableau employee helping someone with similar problem , I hope she can help you as well
If this post helps you please don't forget to mark it as CORRECT
Your professor may have contact details for the Tableau account manager for your school. Otherwise as Ritesh mentions you can log a Support case to get this resolved. If you run into any issues though please come back and I will assist as best I can from my side.