1 Reply Latest reply on Nov 21, 2018 10:17 AM by patrick.byrne.0

    Reload custom images causes wonky re-indexing of shapes

    Scott Henry

      Hi all, I'm wondering if anyone else has run into this funky problem:

       

      I'm using custom shapes.

      I have a new shape that I create and save to my shapes.

      I go to my sheet, which has a single value calc on the Shapes mark (it's a button). Again, I'm using a custom shape already.

      I go to my folder, reload, find the new one, and apply it to the value.

      It works.

       

      BUT! The rest of my custom shapes in my dashboards have gone crazy! The sheets themselves have the correct shapes, but any dashboards that contain those sheets have what appears to be re-indexed shape files! They've all shifted around, and of course, are completed wrong! Seems to be a left shift of four in my case. I'm not sure exactly how many shapes I updated when I reloaded, but the shift seems programmatic, and is not 1.

       

      Has anyone else experienced this? Desktop 10.5.1.

        • 1. Re: Reload custom images causes wonky re-indexing of shapes
          patrick.byrne.0

          Hello Scott,

           

          Is this unexpected behavior still occurring in the workbook? As some troubleshooting steps I wonder if any of the following help resolve the issue.

           

          +  Does removing the sheet from the dashboard and re-adding it to the view allow for the custom shapes to display as expected?

          +  Does this occur in the latest version of 10.5 Tableau Desktop? 10.5.9 can be downloaded and installed from here.

           

          Please also provide a screenshot of the unexpected behavior. This can better help our Tableau Community understand the issue and assist in a timely fashion.

           

          Cheers,

          Byrne, Patrick