2 Replies Latest reply on Oct 6, 2018 9:49 AM by sudheer.kumar.5

    Virtual Machine fail to generate exam

    Dufy Wu

      Hi all, I had the Tableau Desktop QA scheduled this afternoon at 3pm. After I completed all the system/speed check with the proctor, I was informed that Tableau did not generate the virtual machine link for the exam so I cannot proceed with the test. It was so frustrating that I actually had to go to my friend’s place to take the test because the Internet at my place does not meet the minimum speed requirement. The worse thing is the Examity (the new partnership Tableau establishes with) is unable to reschedule the test for me so I will have to pay another $250 in to make a new exam appointment while waiting for the refund request (not guaranteed) to be processed. This whole process is nothing but frustrating. Has anyone also experienced the same issue as mine and how is it resolved ?

        • 1. Re: Virtual Machine fail to generate exam
          Toby Erkson

          I'm sorry this is happening, I know it is really frustrating, particularly when it's coming out of your own pocket   However, these forums are not exactly run by Tableau Support, they are really meant for the community of volunteers around the world (e.g. you & I) to help each other regarding the actual products (Desktop, Server, Prep, etc.) so these exams really don't fall into this category.  It's best to work with the exam team on this and provide the feedback so they can improve the process.


          At least you know you need to follow the minimum hardware requirements and will be better prepared for the exam.  Good luck with it and I hope you pass, we can always use more experts like you to help out the community

          • 2. Re: Virtual Machine fail to generate exam

            Hello Dufy,


            It's unfortunate to know. I am also planing to take the exam in a couple of weeks. I read somewhere, even if Virtual Machine doesn't work, the exam will not be renewed and we need to attend the test by paying $250 again.


            For your information; As per the Tableau policy, we can attempt to the certification two times without any waiting time. After 2 times there will be waiting period of 2 months.


            Please plan your exam accordingly and all the very best and you will pass the exam .