7 Replies Latest reply on Oct 18, 2018 8:40 AM by Ej Hikel

    Error During Installation of Tableau Server 2018.2.2

    Imran Dossa

      Hi,

       

      I am attempting to install Tableau Server 2018.2.2 on a VM running Windows Server 2012 R2 (for testing purposes). This is a clean install of Tableau (not an upgrade).

       

      The installation fails with the following error logged in the app_install.log file:

       

      ERROR com.tableausoftware.installer.InstallerMain - Generic exception raised during installation.

      java.lang.RuntimeException: org.apache.zookeeper.KeeperException$NoAuthException: KeeperErrorCode = NoAuth for /tableau/tabsvc-clusterid/ports

      .

      .

      .

      Caused by: org.apache.zookeeper.KeeperException$NoAuthException: KeeperErrorCode = NoAuth for /tableau/tabsvc-clusterid/ports

       

      Any ideas or suggestions on the cause or further troubleshooting?

       

      Thanks in advance.

        • 1. Re: Error During Installation of Tableau Server 2018.2.2
          Jeff Strauss

          Is this during the actual install or during the TSM initialize?  If it's the first, then do you have proper admin rights that you need?

          • 2. Re: Error During Installation of Tableau Server 2018.2.2
            Imran Dossa

            Hi Jeff,

             

            Thanks for your reply.

             

            Just retried the installation and found this is occurring during the TSM Initialization. I am also logged in as local admin on the server during the installation. I've taken the screenshots posted below of the error I received.

             

            Tableau_Install.PNG

            Tableau_Install_2.PNG

             

            Thanks again.

            • 3. Re: Error During Installation of Tableau Server 2018.2.2
              Jeff Strauss

              So what does the log show?  Anything useful?

              • 4. Re: Error During Installation of Tableau Server 2018.2.2
                Imran Dossa

                Same error as before. Everything in the log shows successful until this error (see below).

                 

                Thanks again.

                ---

                .

                .

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                2018-10-05 16:36:56.079 -0400 pool-3-thread-1 : INFO  com.tableausoftware.installer.operations.InstallServiceOperation - Installing service appzookeeper in parallel

                2018-10-05 16:36:56.079 -0400 pool-3-thread-1 : INFO  com.tableausoftware.service.deploy.ServiceConstructor - Installing service appzookeeper_0.20182.18.0926.2120

                2018-10-05 16:37:03.373 -0400 pool-3-thread-1 : INFO  com.tableausoftware.service.deploy.ServiceConstructor - Successfully installed service appzookeeper_0.20182.18.0926.2120

                2018-10-05 16:37:03.654 -0400 main : INFO  com.tableausoftware.tabadmin.agent.zookeeper.ConnectionHolder - Scheduling zookeeper client to (re)start.

                2018-10-05 16:37:04.659 -0400 ZKWorker-ScheduledTask-0 : INFO  com.tableausoftware.tabadmin.agent.zookeeper.ConnectionHolder - Initializing ConnectionHolder instance com.tableausoftware.tabadmin.agent.zookeeper.ConnectionHolder@432c0dc4. Zookeeper client instance org.apache.curator.framework.imps.CuratorFrameworkImpl@4debfbd1 in state LATENT

                2018-10-05 16:37:04.690 -0400 ZKWorker-ScheduledTask-0 : INFO  com.tableausoftware.tabadmin.agent.zookeeper.ConnectionHolder - Closing Zookeeper client instance org.apache.curator.framework.imps.CuratorFrameworkImpl@54e23d2a in state LATENT.

                2018-10-05 16:37:05.690 -0400 main : ERROR com.tableausoftware.installer.InstallerMain - Generic exception raised during installation.

                java.lang.RuntimeException: org.apache.zookeeper.KeeperException$NoAuthException: KeeperErrorCode = NoAuth for /tableau/tabsvc-clusterid/ports

                at com.google.common.base.Throwables.propagate(Throwables.java:160)

                at com.tableausoftware.installer.operations.InitializeZooKeeperPortsRegistryOperation.perform(InitializeZooKeeperPortsRegistryOperation.java:66)

                at com.tableausoftware.installer.AbstractOperationRunner.run(AbstractOperationRunner.java:159)

                at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:100)

                at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:54)

                at com.tableausoftware.installer.InstallerMain.execute(InstallerMain.java:182)

                at com.tableausoftware.installer.InstallerMain.main(InstallerMain.java:189)

                Caused by: org.apache.zookeeper.KeeperException$NoAuthException: KeeperErrorCode = NoAuth for /tableau/tabsvc-clusterid/ports

                at org.apache.zookeeper.KeeperException.create(KeeperException.java:116)

                at org.apache.zookeeper.KeeperException.create(KeeperException.java:54)

                at org.apache.zookeeper.ZooKeeper.setData(ZooKeeper.java:1330)

                at org.apache.curator.framework.imps.SetDataBuilderImpl$4.call(SetDataBuilderImpl.java:282)

                at org.apache.curator.framework.imps.SetDataBuilderImpl$4.call(SetDataBuilderImpl.java:278)

                at org.apache.curator.RetryLoop.callWithRetry(RetryLoop.java:109)

                at org.apache.curator.framework.imps.SetDataBuilderImpl.pathInForeground(SetDataBuilderImpl.java:275)

                at org.apache.curator.framework.imps.SetDataBuilderImpl.forPath(SetDataBuilderImpl.java:261)

                at org.apache.curator.framework.imps.SetDataBuilderImpl.forPath(SetDataBuilderImpl.java:34)

                at com.tableausoftware.tabadmin.agent.zookeeper.ZooKeeperWorker.lambda$createOrSetDataForPathForCreateMode$6(ZooKeeperWorker.java:270)

                at com.tableausoftware.tabadmin.agent.zookeeper.ConnectionHolder.runWithConnectedClient(ConnectionHolder.java:197)

                at com.tableausoftware.tabadmin.agent.zookeeper.ConnectionHolder.runWithConnectedClient(ConnectionHolder.java:178)

                at com.tableausoftware.tabadmin.agent.zookeeper.LifecycleAwareConnection.runWithSynchronizedConnectedClient(LifecycleAwareConnection.java:271)

                at com.tableausoftware.tabadmin.agent.zookeeper.ZooKeeperWorker.createOrSetDataForPathForCreateMode(ZooKeeperWorker.java:265)

                at com.tableausoftware.tabadmin.agent.zookeeper.ZooKeeperWorker.createOrSetDataForPath(ZooKeeperWorker.java:250)

                at com.tableausoftware.installer.operations.InitializeZooKeeperPortsRegistryOperation.perform(InitializeZooKeeperPortsRegistryOperation.java:63)

                ... 5 more

                • 5. Re: Error During Installation of Tableau Server 2018.2.2
                  srujan.kovur.1

                  Hi,

                   

                  Is that issue resolved?

                   

                  Thanks

                  • 6. Re: Error During Installation of Tableau Server 2018.2.2
                    Imran Dossa

                    Hi srujan

                     

                    The issue hasn't been resolved yet. Still investigating.

                     

                    Thanks.

                    • 7. Re: Error During Installation of Tableau Server 2018.2.2
                      Ej Hikel

                      I'm running into the same problem.  Had it with the install of 2018.2.1 and now with 2018.2.3 today.  It's not a permission issue but could it be an issue with the Java version?  Any help is appreciated as our test server is not able to move forward with the install.