1 Reply Latest reply on Oct 17, 2018 9:52 AM by Carisa Chang

    504 Gateway Time-out Error

    pinki sharma
    pinki sharma Oct 3, 2018 2:31 AM

      Hi Experts,

       

      I have a dashboard which is connected to published data source. Some times i get "504 Gateway time-out" error in that dashboard. As i can understand from text that this should be network related issue but i am not sure about this due to below details-

      I am not able to understand why this column name and some of its values are coming in this error dialog. I am able to connect to db then why gateway timeout issue .

       

      Guide me to resolve this error. Attached is whole error content in xml file.

       

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        • 1. Re: 504 Gateway Time-out Error
          Carisa Chang
          Carisa Chang Employee Oct 17, 2018 9:52 AM (in response to pinki sharma)

          Hi Pinki,

           

          I recommend opening a case with Tableau Technical Support to investigate further. A gateway timeout error when connecting to a published data source typically indicates something in the network is interfering with traffic to the Data Server process, but a complete log analysis by the Support team will be needed to isolate the issue further. Thank you!