1 Reply Latest reply on Oct 12, 2018 2:26 PM by patrick.byrne.0

    report refresh issue

    Roshan Bisnath

      Tableau Desktop 10.2

      Hello Team,

       

      I would like

       

      Since 17hr20 , I’ve been refreshing a ticket report  every 10-15 mins and only at 20h37 noted a ticket logged at 13h21 !

       

      It is very much beyond our delay in attending ticket .

       

      Kindly advise where the issue could be from and which logfiles should I analyze?

       

      Thanks,

       

      Roshan

        • 1. Re: report refresh issue
          patrick.byrne.0

          Hello Roshan,

           

          Can you clairfy what is occurring when you say "only at 20h37 noted a ticket logged at 13h21 " ? What exactly is not working as expected? Is there an error occurring?

           

          As for log locations. I would review the Tableau Server Product Help on Server Log Locations linked below.

           

          + Server Log File Locations

           

          The "backgrounder" folder is where information on extracts can be found.

           

          Hope this helps!

           

          Cheers,

          Byrne, Patrick