7 Replies Latest reply on Oct 25, 2018 6:17 AM by Ciara Brennan

    Pending extract refresh on Tableau Online length

    Claire Douglas

      We recently moved from Tableau Server to Tableau Online, and are now seeing extract refreshes staying in pending for awhile- this morning two adhoc refreshes were pending for 8 minutes.  I assume this is due to resources being used for other sites at that time.  What should we expect for the time it takes to start a refresh?  Will it vary if it's part of a on an hour schedule or if it's adhoc?  Is something on the server monitoring this and moving around resources or do we need to monitor it and create a case if it's over an expected period of time?

       

      At this time we had no other extracts refreshing, and just to clarify, I'm looking at the time it takes to start refreshing an extract, not the amount of time it takes to refresh once it has started.

       

      Thanks!

      Claire