I'm having the same issue.
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This is what I did to resolved the issue.
Run the TSM command below
tsm pending-changes apply
Changing the logos requires not just a restart, but that you apply the changes and restart. This can be done from the CLI by using "tsm pending-changes apply" or by going to TSM (<server-url>:8850) and clicking the big green button in the top right which says "Apply Changes and Restart".
A simple restart will restart the server but not apply changes.
You can try the below commands to get it done,
TSM customize --header-logo “D:\apps\Tableau Server\Tableau Custom Content\Banner_Logo_small.png”
TSM customize --signin-logo “D:\Apps\Tableau Server\Tableau Custom Content\Login_Logo.png”
Let me know if any queries.
Is that works for you?
Hi Ivan, just checking if this is now resolved?