Hi my company recently moved our tableau server from test-setup environment (Tableau Server 2018.1)
(e5-2630 v4 (on esxi guest OS with 16cpu), 16gb ram , 200gb HDD)
to a production environment. (Tableau Server newest downloaded yesterday)
(e5-2620 v4 (physical cpu), 64gb ram, 512gb SSD)
production environment's cpu's a tad bit slower(.1ghz diff) but that's not significant enough to cause the 20s+ load time )
Everything runs smoothly on test-setup environment. We use excel sheets and create extract for all of our data sources
On test-environment , reports takes 5 to 10 seconds to show up, now on the production environment same report takes about 30 seconds.
Here's a screenshot of my performance log on production server. Red part being the loading circle that lasts 20s or so moving from one sheet to another.
Nothing seems too out of ordinary.
any idea/hints to help me identify the problem at hand?
Turns out it's the antivirus aggressive scanning that's slowing down the new server.
check out the following link if you are facing the same problem.
Improving Performance by Using Antivirus Exclusions | Tableau Software
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