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You can't connect to datasource if you don't have access, ask the person to send you the workbook with extract.
Thank you for your reply. But we can connect to the data source but we cannot extract because of the error I attached. This happens when we switch from "Live" to "Extract" connection.
The root of the problem is going to be the AS/400 part. Are you connecting to DB/2?
Tableau does not officially support DB/2 on iSeries. The IBM-supplied ODBC connector usually works fine for most things - except when it doesn't. And when it doesn't there isn't a lot you can do about it.