We're glad it works for you
Thanks for adding more steps to this manual.
These could help others that experiencing the same situation.
Feel free to snip these and add them to your original "Holy Book"
Yes, I have reached successfully to destination 2018.3 from 10.1 with all the users, sites, workbooks intact.
But I am facing issues with live connections, Tableau server is unable to connect to the server ,i.e, Teradata, SQL Server and Postgre etc. Has anyone else faced the same issue? Do I need to reinstall the drivers? I believe I have lost all the drivers during the "Clean up". But the new set up should add all the drivers. Right?
My TS environments (which are on virtual servers) use two hard drives: One for the OS (C:) and the second for applications (D:) i.e. Tableau Server. Thus all of my drivers are installed in default locations on the C: drive so when I "blow away" TS it's only the D: drive that's affected, all of my drivers remain intact.
So, if all your drivers were on the same drive as TS and you wiped your TS clean then, yes, they are quite likely gone as well. The easy test would be to use Desktop on the actual TS to try to connect to those data sources. If Desktop connects then there's a TS issue; if you cannot connect with Desktop then the drivers need to be reinstalled.
You may want to reinstall all the 2018.3 compatible drivers, then reestablish the connections to your data sources. For extracts, its smooth sailing once they refresh once then all falls in place.
Please add this to the "Holy Book"
**Do NOT Uninstall any previous 3rd Party ODBC Drivers during the cleanup of your Old Tableau Installation. Only uninstall Tableau Server(Old).
Hope this helps
Pertaining to database drivers, Tableau Server has its built-in drivers, you may call it generic drivers, but
Please see this link Tableau and ODBC - Tableau .
And if you happen to delete those drivers, you may install it.
These are the database drivers list from Tableau. including your TeraData and PostgreSQL
Okay, I'll let this add to this guide about drivers.
I can't thank you enough Bryan. Thank you for taking the time to outline the process. I have been unable to upgrade for almost a year because of this issue. I have talked to Tableau at various times and they haven't been able to help. Finally today, Support found your note and relayed it to me. After a few hours, I got it upgraded!
A few small things that happened... my SSL certificate info didn't get restored. Probably because I had the SSL files in the Tableau directory I erased in the first step. That was easy to restore.
Also, I have an embedded dashboard in my website. The Trusted Authentication info was not restored. It took me a few minutes to figure that out.
I also missed step 4 in Part C. But the upgrade still worked without it.
Anyway, you ROCK and I wanted to thank you.
Thank you very much for your kind feedback.
And I'm glad this guide helps you to accomplish your upgrade.
This is phenomenanl! helped me when i was down.
Hi, I stumbled through upgrades from server version 10.5.1 to 2018.2.3 in our Dev and QA environments.
And ended up having to run the obliterate script to clear out all remnants and then do a fresh install and reload of content from Tableau backups.
I have been asking if Tableau could give the end user something like that obliterate script that users can run the first time they move from 10.X to 2018.2.
That would be okay as long as they verify their backup beforehand.
I am might consider doing your process as practice in Tableau Dev and see how it works- because I don't want to do 1 and an half upgrades/installs in Tableau server Prod.
BTW the main reason our upgrades failed were either explicit( fails right away, partial install and error messages) or implicit( could act as everything is good for a week and then on next reboot server becomes unlicensed) behind the scenes corruption of the Tableau licensing service.
Basically the licensing service could not adjust from 10 to 2018.2.
This has helped me in figuring out the issue.
It is no where mentioned to delete the environment variables and every time Tableau was recognizing an install and not proceeding
Thanks a lot for so much great content !
My upgrade worked well until restoring the backup. It was unsuccesful
I am not I have been able to find the reason why.
Did anyone of you have experienced the issue ?
Reading my log file, I can find this type of error:
2019-01-11 15:21:59.024 +1100 Curator-LeaderSelector-0 : INFO com.tableausoftware.tabadmin.webapp.restore.RestoreAssetKeys - No asset_keys.yml file found in the backup file.
2019-01-11 15:21:59.024 +1100 Curator-LeaderSelector-0 : INFO com.tableausoftware.tabadmin.webapp.asyncjobs.AsyncJobService - Waiting up to 172800 seconds for job 5 to finish.
2019-01-11 15:21:59.024 +1100 Curator-LeaderSelector-0 : ERROR com.tableausoftware.tabadmin.webapp.asyncjobs.AsyncJobService - Error running job 5 of type RestoreJob
Caused by: com.tableausoftware.tabadmin.webapp.exceptions.ResourceNotFoundException
Do you know what should I do ?
Thanks a lot for your help,