4 Replies Latest reply on Aug 29, 2018 6:50 AM by Torri Demos

    Total # of Records Grouped by Specific Dimension?

    Torri Demos

      Hi Everyone,

       

      I have a set of data as it relates to a call center. I am working with Dimensions "Agent" which includes names of the CSRs, as well as the dimension "Disposition" tells if agent completed, caller completed, or if the call was transferred for the SUM number of records (calls). Is there any way to add a "total" # of calls column to each agent? See screenshot attached of what is currently there. So I'd want, for each agent, a row for # of calls the agent completed, caller completed, transferred, and then total (per agent).

       

      Is this possible? Or should I do this in Excel?

       

      Thanks!