1 Reply Latest reply on Sep 23, 2018 9:25 PM by Francis Agbulos

    Tableau Public Desktop app does not launch - ucrtbase.dll error

    Francis Agbulos

      To: support community

       

      I have been trying to get myself to install Tableau Public Desktop for a

      week now but with no success.

      I have attached here 2 installation log files.  These logs show that the

      installation was successful without any error.

      But when I click on the icon on my desktop it does not.  Below is the error

      I get in the Event Viewer - Application Logs

       

      Faulting application name: tabpublic.exe, version: 20182.18.627.2230, time

      stamp: 0x5b347afd

      Faulting module name: ucrtbase.dll, version: 10.0.17134.191, time stamp:

      0x5db729cd

      Exception code: 0xc0000409

      Fault offset: 0x000000000006e77e

      Faulting process id: 0x2414

      Faulting application start time: 0x01d438e0c9ece82c

      Faulting application path: E:\Program Files\Tableau\Tableau Public

      2018.2\bin\tabpublic.exe

      Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

      Report Id: df777229-c478-4039-92a1-6f94429aa6c5

      Faulting package full name:

      Faulting package-relative application ID:

       

      I already updated my vcredist files to: (latest available version)

      Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706

      Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706

       

      I have uninstalled and reinstalled a number of times and also executed a

      repair but still no success.

       

      Any suggestion/assistance is highly appreciated.  Thank you in advance.

       

      Francis