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You may need to open a support case with Tableau on this one. But have you considered trying another embed method such as iframes?
Thanks for reply.
- Today I found that Tableau Server becomes unstable (Tableau Server Becomes Unstable After Applying July 10, 2018 Windows Update | Tableau Software). So this is a problem.
- So I put my chart on webpage using easy embed option, but this not works on mobile... someone had similar proble VIZ Display on Mobile Device - not showing graph/tables