0 Replies Latest reply on Aug 3, 2018 1:50 PM by Jerry Flatto

    Tableau Prep no longer starts

    Jerry Flatto

      Running Tableau Prep 2018.2.1 on Windows 10.  Tableau Prep stopped working this morning and not sure why.  When I try and start the program, I see the start-up screen but it never actually opens the program.  It just hangs at that point.   I have uninstalled, reinstalled, rebooted, deleted the Tableau Prep folder in "My Documents" folder and none of it makes a difference.  I have tried starting it as Administrator and no difference.  I have tried opening the software directly as well as double clicking on a flow and still the same issue.  It has been working fine on my laptop until this morning.  I do not think I changed anything on the machine.

       

      I have copied the log files, zipped them, and attached them to this message.  Any ideas are appreciated.