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Based on the time of day that you submitted this question, it's possible that you ran into an issue that we had with an incorrect installer being published to the download site. The incorrect installer was missing the new TSM bits. Please try the resolution below:
1. Download the correct installer again from the download site https://www.tableau.com/support/releases/server/2018.2
2. Uninstall the incorrect version.
3. Install the correct version
You can check by the size of the installer (TableauServer-64bit-2018-2-0.exe)
- Incorrect: 1,337,646,360 bytes
- Correct: 1,456,885,296 bytes
Let me know if this helps!
Thanks for the help, I've got the new file with the correct size, I'll uninstall, update, and let you know what comes up.
are you running as administrator rights?
Did the script pull through for you? I'm waiting quite a while now as well (>2hrs) with a small repository to migrate..
I fell victim to the same issue you had above, so this thread saved me bigtime already..
It never went further than that step, I got impatient, and figured since I had already installed the wrong version of 2018.2 something wasn't right. So today I am going to try a fresh install of 10.5, restore my backup, and then try to run the correct 2018.2 installer. Hopefully it goes smoothly.
Makes sense, I killed the script too and spent most of the day reverting back to 2018.1. Ended up using the tsm obliterate script to completely remove 2018.2, reinstall 2018.1.3 and restore from backup.
(btw make sure you put that backup somewhere outside of your Tableau Data folder.. or it would be obliterated too..).
After verifying my 2018.1 was fully functional again, running the installer for 2018.2 does behave as documented, but the tsm-upgrade script is running for quite a while at the same step now.. as the script indicates with a timeout of 2880 minutes 'it might take a while' I will leave it for the night to see what happens (my repository is not very large so would not expect it to be so complicated).
Hope you have more luck!
Hi, I have the same issue, small repository but the upgrade script is taking now more than 2 hours and it's not clear if it's doing something or not (in task manager the tableau service is running and peaking CPU usage, but no progress message at all)
Did it finished during the night in your case?
No it did not finish (so expect yours will also not..) there seems to be a problem in the automated upgrade script. I spend several hours with Tableau Tech Support yesterday to get it fixed. In the end we were successful by:
1) Completely removing the failed Tableau install from the machine by using the obliterate script ..\Tableau Server\packages\scripts.20182.18.0627.2230\tableau-server-obliterate.cmd
Note!! Make sure that _before_ you run this script, a copy of your repository backup (.tsbak) and/or other custom data like SSL certificates is in a safe place _outside_ of the Tableau folders, as the obliterate script will also delete the C:\Programdata\Tableau folder!
2) Installing Tableau 2018.2 from installer (so clean install, no upgrade). and perform basic config and initialization like Configure an administrator user.
3) After server initialization, restore your 2018.1 backup manually into the system by using 'tsm maintenance restore' (as specified in the doc)
Hope this helps! Or raise a support ticket to help you out ;-)
thank you, those steps were useful to restore a working environment (I've lost some configuration though, but it was easy reproducible)
I'm very disappointed about the upgrade process, not really smooth in this case.
Thanks Dennis, I also had the same issues seen in the thread.
Seems like a not so straightforward process for Server Admins to upgrade from a previous version - for the version which gives big improvements in Tableau Server administration!
Yes, it was as Dennis described. I had to:
- Save everything related the configuration (in my case I took screenshots and save the certificate files, but please refer to the upgrade instructions to be sure to save everything)
- Obliterate the partial installation of version 2018.2 (don't try to uninstall via Windows' control panel, just use the obliterate command)
- Reinstall from scratch, new server, not upgrading
- Initialise the new server with trial license
- Restore the backup previously made
- Put again the license key
In this process I have unfortunately lost a custom description of one of my projects.
Hope this helps.
Never had any luck with upgrading, but we'll try to do the clean install. Any other configuration settings you guys lost?