4 Replies Latest reply on Jul 29, 2018 9:25 PM by kumar bharat

    SSL - Server cannot be reached error

    amanda brandimore

      Hello

      We have Tableau server up and running and now we want to put in SSL. Everything works just fine without SSL enabled and in trying to get it working, I have run into some issues. So I know it's SSL specific.

       

      I have done the following:

       

      1. Had a third party create the certificate file and send this to me.

      2. I created the .key file using the steps here - Example: SSL Certificate - Generate a Key and CSR

      3. Put in the passphrase of the certificate (I assume this means password)

       

      I then stopped and saved the Tableau configuration. It closes without errors appearing.

      I start Tableau server.

      I go to Google chrome and I type in: https://<servername>

       

      I get the error below

       

      Google Chrome and IE throw the below errors.

       

      This site can’t be reached

      yyz03-sd-atbls refused to connect.

       

      Try:

      ERR_CONNECTION_REFUSED

      This page can’t be displayed

      • Make sure the web address https://yyz03-sd-atbls is correct.
      • Look for the page with your search engine.
      • Refresh the page in a few minutes.

       

      SSL settings:

       

       

      What could be causing this issue? Where can I start to troubleshoot?