4 Replies Latest reply on Aug 1, 2018 8:35 AM by Luke Barry

    embedded tableau blank until undo

    Luke Barry

      We have taken many Tableau online links and posted them to our websites for our clients to see and use. When the client first clicks on our website the dashboard is blank.  If the client clicks undo, then the dashboard shows up.  This is the case for all dashboards and tableau online links fed through our website.  Why would clicking undo make the dashboards show up?  Why would undo even be an option?  What is being done opening the link in our website that makes the dashboard go blank that would need to be undone?

       

      Here is an example of one of the tableau online links.  Could this problem have something to do with the parameters like embed, toolbar, or tabs?

      https://us-east-1.online.tableau.com/t/<xxxxx>/views/MarketplaceKPIs/KPIs?:embed=y:toolbar=y&:tabs=y

        • 1. Re: embedded tableau blank until undo
          Jeff Strauss

          Hi Luke.  Are parameters attempted to be passed in from the outside software?  If so, make sure that the filter names match exact, and the values expected are correct.

          • 2. Re: embedded tableau blank until undo
            Luke Barry

            Thanks for the reply Jeff.  No parameters are attempted to be passed in by the software.  The software basically should just display the content of the tableau online link on the screen with our company header bar up top.

            • 3. Re: embedded tableau blank until undo
              Jeff Strauss

              Hi Luke.  In the example you posted, you're missing an ampersand (&).

               

              https://us-east-1.online.tableau.com/t/<xxxxx>/views/MarketplaceKPIs/KPIs?:embed=y:toolbar=y&:tabs=y

               

               

              It should be something like this with the ampersand prior to :toolbar.  Try this out...

               

              https://us-east-1.online.tableau.com/t/<xxxxx>/views/MarketplaceKPIs/KPIs?:embed=y&:toolbar=y&:tabs=y

              • 4. Re: embedded tableau blank until undo
                Luke Barry

                Jeff,

                 

                I really appreciate your response.  I tried dozens of link combinations based off this link.  Parameters for Embed Code

                 

                None of them work.  I made sure the & was in them as you suggested.  I also tried without the &.  Nothing has worked.

                 

                One interesting thing is that if I click 'revert', the dashboards show, but if I add 'revert=all' in the link it does not help. 

                 

                Another interesting thing is that when I first arrive at the website and the charts are blank, there is an * by original view.  If I click undo or revert the charts show and the * goes away.  However, if add 'original_view=y' in the link, it does not help.

                 

                https://us-east-1.online.tableau.com/t/<xxx>/views/MarketplaceKPIs/KPIs?:embed=y:toolbar=y&:tabs=y&:refresh=y&:revert=all&:original_view=y

                Could it have something to do with whether or not we are using an “Iframe” (I have no idea what that means) because all this syntax stuff stems from using that. If our portal doesn’t support that, or modifies it somehow, that could be where the blankness comes from.

                 

                Another thought is that I compared the “Share” code from the actual Tableau Online dashboard to the ones displayed in the portal. The URL syntaxes are the same on both sides, but the JavaScript code (“Embed Code”) on the portal side has a bunch of extra GUIDs that it looks like we inject into it for whatever reason – see below.

                 

                <script type='text/javascript' src='https://us-east-1.online.tableau.com/javascripts/api/viz_v1.js'></script><div class='tableauPlaceholder' style='width: 1658px; height: 1274px;'><object class='tableauViz' width='1658' height='1274' style='display:none;'><param name='host_url' value='https%3A%2F%2Fus-east-1.online.tableau.com%2F' /> <param name='embed_code_version' value='3' /> <param name='site_root' value='&#47;t&#47;prodigosolutionsanalytics' /><param name='name' value='MarketplaceKPIs&#47;KPIs' /><param name='tabs' value='yes' /><param name='toolbar' value='yes' /><param name='showAppBanner' value='false' /><param name='filter' value='iframeSizedToWindow=true' /></object></div>

                 

                <script type='text/javascript' src='https://us-east-1.online.tableau.com/javascripts/api/viz_v1.js'></script><div class='tableauPlaceholder' style='width: 1658px; height: 1274px;'><object class='tableauViz' width='1658' height='1274' style='display:none;'><param name='host_url' value='https%3A%2F%2Fus-east-1.online.tableau.com%2F' /> <param name='embed_code_version' value='3' /> <param name='site_root' value='&#47;t&#47;prodigosolutionsanalytics' /><param name='name' value='MarketplaceKPIs&#47;KPIs' /><param name='tabs' value='yes' /><param name='toolbar' value='yes' /><param name='revert' value='axes' /><param name='filter' value='IC_GroupGuid=21e8047e-e9d1-4fba-b6d3-c959d220dc99' /><param name='filter' value='IC_UserGuid=166c1558-0b69-4463-8ebd-7de942b5c45a' /><param name='filter' value='IC_ProjectGuid=66245b99-9fa8-4314-9860-718d5d028675' /><param name='filter' value='IC_PortalBuilderSettingsGuid=' /><param name='filter' value='KeepSession=True' /><param name='filter' value='TokenGuid=15330535-5026-0260-9252-867978355526' /></object></div>