Have you ensured that you have whitelisted the Tableau Online IP addresses with your AWS Athena database? Please check the following page: Tableau Online: Keep Data Fresh
Hope this helps!
Senior Technical Lead
I'm pretty sure that is taken care of, but would you by any chance know if that is done in the AWS Console or in Athena directly?
Hi Artem, you double check the firewall too?
That shouldn't be the problem, when it's Tableau Online, should it? I have no issues updating the dashboards. I just can't view them with a live-connection.
Did you find solution for this? I am stuck on the same.
It worked for me now.
On tableau online > data sources, when I test connection as shown in attachment, with "prompt me for password" option checked, it gave me "cannot connect to server" error.
This to me means that the server is unreachable. I was doing this all this while and was stuck.
But when I choose embed my credentials option and save both username and password, then test connection works.