Have you ensured that you have whitelisted the Tableau Online IP addresses with your AWS Athena database? Please check the following page: Tableau Online: Keep Data Fresh
Hope this helps!
Senior Technical Lead
I'm pretty sure that is taken care of, but would you by any chance know if that is done in the AWS Console or in Athena directly?
Hi Artem, you double check the firewall too?
That shouldn't be the problem, when it's Tableau Online, should it? I have no issues updating the dashboards. I just can't view them with a live-connection.