I'm not sure on this specific message, does it fail right away or after 2 hours? There is a 2 hour timeout config by default for Tableau backgrounders, but this can be modified if needed. (tabadmin backgrounder.querylimit 7200) tabadmin configuration options
The extract fails after 2 hours. Thank you for the information. I have asked by server admin to check into this setting. I hope this solves the problem.
Great! Please mark as answered so others can find.