1 Reply Latest reply on Jun 22, 2018 8:12 AM by Mark McGhee

    Log file for web data connector data refresh issues

    Felix Chan

      I am relatively new to Tableau, under a year. Is there a log file that captures data on data extract refresh issues with web data connectors? I have a web data connector that works fine from Tableau Desktop but cannot refresh from the Tableau Server. The configuration options for web data connectors have all been enabled and configured properly.

       

      Thanks. I appreciate any help.

      Felix

        • 1. Re: Log file for web data connector data refresh issues
          Mark McGhee

          Hi Felix,

           

          Extract refreshes are performed by the Backgrounder component of Tableau Server.   Each Backgrounder process will have its own log file it writes to so if you had 4 Backgrounder Processes there were would be 4 Backgrounder log files.   If you're an Administrator for Tableau Server, there are several Administrative Views to monitor the overall health of Tableau Server.   There is a "Background Tasks for Extracts" view and this shows the results of extracts being processed.  In the upper left hand corner is an "Extract" filter so you can filter on the one extract you're interested in.