1 Reply Latest reply on Jun 21, 2018 6:41 PM by Peter Fakan

    tableau desktop: can't manage product key after reinstall

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           Firstly, I installed TableauDesktop version 2018.1.0 on my Windows 10 System, and then activate the license, but I found it can't open performance record workbook after I stopped performance recording.

           Then I uninstall tableau desktop 2018.1.0 and install tableau desktop 2018.1.2 without restart my computer. The problem is:

           Tableau desktop 2018.1.2 start very slowly, and after started, It prompt “License check-in progress” window and wait several minutes. When I tried to open "Manage Product Key"´╝îIt display "Processing request" and then "Internal Error - An unexpected error occurred and the operation could not be completed."

       

           Even I tried to install back to TableauDesktop version 2018.1.0, the problem also exists.

       

           PS: FlexNet Licensing Services is running.

       

           If anyone know how to solve this problem ? Thanks !