Hi Paulina Lawson ,
You can say refresh is not working , it is working but the page you are looking at has been loaded when you opened it .That's the reason you need to refresh it .In order to solve it or to get your updated data is to display it in a browser like Firefox and change the option to reload tab after every X minutes .And when your page will be reloaded you will get your updated data .
Please mark it right and helpful if this serves your purpose ,so that others can also get benefited .
Thanks for your reply. we have tried reloading the page, but it's not helping until we click REFRESH on the toolbar. Also we cannot change the browser for every user and ask them to set up to reload the tab.
It's just taking some time to reflect the update after refreshing the extracts.
Enable this option on your Tableau server
Workbook Performance after a Scheduled RefreshWorkbooks with scheduled refreshes can be pre-computed to open faster.Learn morePre-compute workbooks viewed recently.It connects to latest data after an extract refresh, so that you will get latest data after each extract refreshThanksLakshmi
Here you need to make a scheduler to put the refreshing on automation. Kindly follow the link below and you will have the information regarding that.
Thank you much for suggestions! I have tried the following step, update does reflect for some user accounts and some not. Clicking the Refresh on the toolbar updates the data immediately for any user account. If we wait for few hours or for next day, it shows the updated data (not sure why it's doing so.. even though it's a live connection from the published data sources)
Thank you for reply. The data sources are scheduled to run periodically and it it's running fine. The problem is with the dashboards, it's not showing the updated data until we click the refresh on the toolbar. (it shows updated data for some users, but not for all. If we wait for few hours then it reflects completely)
You have mentioned that your dashboards use live data connections. even you use live, vizql doesn't always connect to data source to get the data. It will check in the cache server to see if there's cached data. This cached data retention is defined in the Data Connections tab on the tableau configuration manager. Try to put it as Balanced and set it to as low as you are fine. This setting will make sure that all the cache will get flushed after the mentioned time
I agree with Lakshmi, it's likely the Tableau Server cache that is persisting. You may need to work with your Tableau Server admin on determining the best server caching setup (which may not be easy to do). The change is here:
You may want to set Caching to "Refresh more often". Note that this affects the ENTIRE Tableau Server, thus affecting EVERY workbook on it.
I am also having this refresh issue! Though, I am using Tableau Online. My question is:
Can this cached data retention be set in Tableau Online too or it is only possible in tableau Server?
I having the same exact issue and am using Tableau Online server.
Where can we do this setting in Tableau Online Server?
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From what I could find -- or not find in your case -- is that this isn't possible from your end. As it's a Tableau Server function on the server it's something that an actual server-side admin would need to configure. This is a conversation you would need to have with the Tableau Online support team.
Thanks Toby, I reached to Tableau and they said to
append the parameter "?:refresh=y" to the end of the URL view and bookmark the URL
Here is the actual reply from them -
"Tableau Online will typically always try to use a cached session. Every time the workbook is manually refreshed or interacted with, a new cache session is created. If the workbooks has not been manually refreshed or interactive for 12 hours, the cache session expires and a new cache session is created the next time the workbook is accessed. "
"Since we host Tableau Online, a configuration change like this will need to be set on a Server wide bases. Therefore the ability to change the cache setting for a single site for Tableau Online is not a feature currently built into the Product."