3 Replies Latest reply on Jun 15, 2018 2:03 AM by Sebastian Sofariu

Extract Error : Need to know cause

Nishant Saxena Jun 14, 2018 10:53 AM

One of our extract is failing with below error. It runs sometime but whenever fail, below is reason.

java.util.concurrent.ExecutionException: com.tableausoftware.nativeapi.dll.DataSourceException: ERROR: cancelled

Not able to locate what is causing. Backgrounder logs shows nothing significant.

1. Re: Extract Error : Need to know cause

Ken Flerlage Jun 14, 2018 10:55 AM (in response to Nishant Saxena)

Perhaps try by reading through the following discussion. Hopefully it'll push you in the right direction. DataSourceException Error for reports connected to extract
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2. Re: Extract Error : Need to know cause

Nishant Saxena Jun 14, 2018 3:47 PM (in response to Ken Flerlage)

database is mainfram zOS. I want to know what queries are being send to database from when this extract refresh run.

Any idea which logs i should search for and location for same. Thanks!
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3. Re: Extract Error : Need to know cause

Sebastian Sofariu Jun 15, 2018 2:03 AM (in response to Nishant Saxena)

Hi Nishant,

Maybe increasing the backgrounder.querylimit timeout help.

Something similar is documented in the article below.
Scheduled Extract Refresh Fails on Tableau Server "Operation Cancelled"
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