3 Replies Latest reply on Jun 14, 2018 7:19 AM by Eddson Sierra

Custom Color Palette is not working

Juhyun Kwon Jun 12, 2018 12:19 PM

Hi everyone,

I have created the custom color palette and know that it works. However, I connect to a VPN to access the database and for some reason you cannot see it afterwards. Can you please provide any insight?

1. Re: Custom Color Palette is not working

Eddson Sierra Jun 12, 2018 1:25 PM (in response to Juhyun Kwon)

Hi Juhyun,

Did you create the custom palette by editing the "Preferences.tps" file?

Can you explain a bit more?

Thanks
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2. Re: Custom Color Palette is not working

Juhyun Kwon Jun 13, 2018 7:44 AM (in response to Eddson Sierra)

Hi Eddson,

Yes, I have and the custom palette shows up when the vpn is not connected to the database. However, once I connect the vpn to get the data the custom palettes disappear.
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3. Re: Custom Color Palette is not working

Eddson Sierra Jun 14, 2018 7:19 AM (in response to Juhyun Kwon)

Hi Juhyun,

Where do you see the custom palettes disappear exactly?

It is the file, the code or the colors in a visualization?

Thanks
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Custom Color Palette is not working

1. Re: Custom Color Palette is not working

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