2 Replies Latest reply on Jun 25, 2018 8:40 AM by Cristina Bonzi

    An unexpected error occurred

    Cristina Bonzi

      Hi Tableau Community,

       

      I'm having a problem with the visualisation of some charts published on a website and created through Tableau Public.

      It appears that, while we can actually see the charts from laptops, this doesn't work on devices such as mobile phones and tablets.

       

      This is what happens: The page opens and, when it comes to load the charts, after some attempts a message like this appears in place of the chart:

       

      Unexpected error occurred- If you continue to receive this error please contact you Tableau Server Administration.

       

      The fact is that it has always worked until we made some changes on the workbook. We copied the new embed code in the website, but still doesn't work.

       

      Any suggestions? May it be a temporary problem of Tableau public server?

       

      Thank you so much for answering this!

       

      Cristina