1 of 1 people found this helpful
What's the account that Tableau Server is using to 'Run As'? You would specify this when configuring Tableau Server, as described here: Run As User. The steps you are following sound about right, but you'll want to make sure the 'Run As' account has access to the shared folder. My guess is that the 'admin' account shown on your screenshot is different from the account Tableau Server is running under.
Hope this helps!
Hello Mr Santiago,
I'm using Tableau Server Administrator users, and i already check it in my server and the username in the configure tableau server, it was same. i'm using the administrator for my server
sometimes it's work fine and didn't find any error but sometimes i got the error message.
from my steps, is there any mistake that makes me got the error message?
Thanks for following up! Intermittent errors are usually hard to track down. I'd suggest opening a support ticket where you could get more personalized assistance: Support Case | Tableau Software