2 Replies Latest reply on Jul 10, 2018 4:13 PM by Ranjith Gade

    SAML error

    connie zhang

      Hi,

       

      The tableau server was configured with SAML 5 months ago. And it worked ok. But a few days before, it jumps to the error message "invalid user and password..." page of tableau when tried to logon with "http://tableau server" with brower.

       

      1. checked  the communication between tableau server and SAML server, it's ok;

      2. checked the system date of tableau server and SAML server, it's ok.

      3. disabled the SAML, it can log on the tableau server via brower .

      4. it's ok that log on the tableau server via tabluea desktop(disable SAML) and apps (disable SAML).

      5. It's ok on another environment with same certificate file and key.

       

      So, any other check points for the error?

       

      Thanks