The Tableau maps proxy is moving to a new data center, so the proxy is getting a new static IP address. If you rely on current maps proxy static IPs, you will no longer be able to render maps without following the below steps.
Who is affected?
If you rely on the maps proxy and static firewall rules to access Tableau maps, you will be impacted. If you currently use maps.tableausoftware.com to access maps this change does not impact you.
The current maps proxy is scheduled to go offline on Friday, June 15, 2018.
What needs to be done?
Tableau is committed to making this transition as smooth as possible. We have set up a beta proxy that you can use for internal testing and security needs. Follow the steps below to whitelist the beta proxy and final production proxy.
Testing the beta proxy
- In a text editor, such as Notepad, open the Online.tms (8.1 and earlier) or Tableau.tms (8.2 and later) for any Tableau product that uses map servers. The default locations for the .tms files are as follows:
- For Tableau Desktop on the Mac -/Users/<user>/Documents/My Tableau Repository/
- For Tableau Desktop on Windows - C:\Users\<user>\Documents\My Tableau Repository\
- For Tableau Server on Windows- C:\Program Files\Tableau\Tableau Server\<version>\\
- For Tableau Server on Linux -/opt/tableau//packages/.<build number>/
- On the third line of each file, do the following:
- Replace your current proxy DNS name (it is one of mapvisual2proxy.tableausoftware.com or mapspatialproxy.tableausoftware.com or mapsproxy.tableausoftware.com or mapsproxy.tableau.com) with mapsbetaproxy.tableausoftware.com
- Save and close each file, and then restart Tableau
- Whitelist the following Tableau proxy map server DNS names/IP addresses in your firewall:
- mapsbetaproxy.tableausoftware.com (if your firewall allows whitelisting by DNS name)
The above IP addresses will first be used as beta IP addresses (linked to the DNS name), and will later automatically be switched over to be used as the production IP addresses.
- Do not remove any DNS names or IP addresses from your whitelist yet. This includes:
Once you are satisfied with the beta proxy, follow the directions below to switch to the production proxy.
Do not do any of the following steps until Monday, June 4, 2018 or later
Switching to the final release proxy
- On Monday, June 4 2018, mapsproxy.tableau.com will direct to the new IP addresses you added to your whitelist in step 4 above. On Monday, June 4 2018, or after, you can replace all instances of mapsbetaproxy.tableausoftware.com with mapsproxy.tableau.com in the file. This is the DNS you want all of your proxy-configured maps to point to in your deployment
- Add mapsproxy.tableau.com to your firewall's whitelist (if your firewall allows whitelisting by DNS name)
Keep in mind that IP addresses need to be whitelisted and exempted from any other security restrictions that may block access, and that upgrading your Tableau product will remove this DNS customization in the . file.
If there are any questions, please visit https://www.tableau.com/support/case