11 Replies Latest reply on May 15, 2018 7:06 AM by Zhouyi Zhang

    Calculate the chats average per user, day and month

    Paula Roigés

      Hello,

      as I said before, any help would be much appreciated -please bear in mind I'm a beginner-.

      I want to calculated the total chats' average (Id) per user, month and day.

      chatsuser.pngchatspermonth.pngchatsperday.png

      However, that's what I get when I set totals using average:

      ave.png

      It shows 1 instead of the total average per user -same patterns per day and month-.

       

      Could you help me please?

       

      Thanks!

       

      Update:

      I took off the id, then applying totals using average has worked:

      average.png

      Still, this step doesn't work for users and months:

      error.png

      Any help here?

      Thanks again.